Service Delivery Manager - Team *instinctools

Home Vacancies Service Delivery Manager

*instinctools is a software development company that provides custom software solutions for businesses of all sizes. Our team works closely with clients to understand their specific needs and provide personalized solutions that meet their business requirements.

*instinctools is looking for a Service Delivery Manager to join our team.

Our expectations of the ideal candidate:

3+ years in IT service management and 5+ years in IT segment in general.
Proven experience managing IT service delivery and support teams.
Experience with ITIL, SLA management, and service improvement.
Proficiency in managing customer relationships and expectations.
Analytical skills for problem-solving and process optimization.
Proficiency with service management tools (e.g., ServiceNow, Jira).
Bachelor’s degree in Computer Science, Information Technology, or a related field.
ITIL certification or similar is preferred.

Soft Skills:

Prefer problem solving style over experience
Ability to clarify requirements with the customer
Willingness to pair with other engineers when solving complex issues
Excellent communication and interpersonal skills
Strong leadership and team management abilities.

English: Advanced

Responsibilities:

Managing client relationships
Coordinating service delivery: Service Delivery Managers oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
Monitoring service performance: Service Delivery Managers track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
Ensuring compliance with service level agreements
Managing budgets
Building and maintaining teams
Continuously improving processes

We offer:

flexible working time
professional and ambitious team
learning opportunities, seminars and conferences and time for exploring new technologies
full remote work
partial compensation of medical insurance and a multisport card.
co-funding for language courses (English)

*instinctools Poland
We have had a representative office in Poland (Warsaw) since 2021. Our Polish team consists of highly qualified and experienced specialists – most of them are Middle to Senior level Developers.
Right now we’re on the lookout for bright and innovative minds to join our professional team!

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